Why service businesses need a system, not a chatbot

A salon owner does not need another inbox. She needs a system that books, follows up, invoices, and learns, all under one roof. The chatbot era ends at the second message.

Full essay coming soon. This draft is being written from production notes: we'd rather ship the architecture first and the prose after.

Until then, the work itself is the argument. See salon-bot-dubai for the live deployment that informs every paragraph below.